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<div class="bvseo-question-answer" data-questionid="4532263">
<h2 class="bvseo-question">
Bonjour je veut acheter une toile de remplacement pour 13x13 oasis
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="3298053">
Hello! Thank you for reaching out to us. Please check the link below. https://www.colemancanada.ca/where-to-buy.html If you require our assistance, please contact us via our official website and we will be happy to assist further. Thank you! Coleman Consumer Care
<div class="bvseo-author">Answered by: Coleman CA Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-08-28</div>
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<div class="bvseo-question-answer" data-questionid="4510462">
<h2 class="bvseo-question">
Bonjour, es qu'on acheter uniquement la toile, ma structure est bonne mais ma toile a &eacute;t&eacute; d&eacute;chirr&eacute; par le vent. Merci
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<div class="bvseo-author">Asked by: Anis</div>
<div class="bvseo-answer" data-answerid="3284249">
Bonjour Anis. Nous comprenons votre situation et sommes d&eacute;sol&eacute;s d'apprendre que votre toile a &eacute;t&eacute; d&eacute;chir&eacute;e par le vent. Malheureusement, nous ne vendons pas la toile s&eacute;par&eacute;ment pour le moment. Nous avons cependant une toile de remplacement de 13 x 13 pieds disponible. Pour plus d'informations, veuillez nous contacter directement via https://www.colemancanada.ca/fr/support/contact-us. Nous sommes l&agrave; pour vous aider &agrave; trouver la meilleure solution possible pour votre situation sp&eacute;cifique. Merci de votre compr&eacute;hension et de votre confiance en nos produits. Cordialement, Coleman Consumer Care
<div class="bvseo-author">Answered by: Coleman Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-07-12</div>
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<div class="bvseo-question-answer" data-questionid="4496836">
<h2 class="bvseo-question">
Why do people keep buying this garbage from a company that couldn&rsquo;t care less about making a quality product, and cares less about good customer service. I have a number of metal frames with no canopy tops.. Shame on you Coleman..
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<div class="bvseo-author">Asked by: Kenjitsu</div>
<div class="bvseo-answer" data-answerid="3278768">
Hello, We sincerely apologize for your experience and understand your frustration. We strive to improve both our products and our customer service continuously. Please contact our customer service team directly, and we will do our best to resolve the issue with your canopy tops. Your feedback is valuable and helps us improve. Please reach us via our official Coleman &quot;Contact Us&quot; website or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Coleman Consumer Care
<div class="bvseo-author">Answered by: Coleman Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-06-24</div>
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<div class="bvseo-question-answer" data-questionid="4495613">
<h2 class="bvseo-question">
Est-ce que l&rsquo;on peut le ranger sans enlever la toile de sur la structure?
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<div class="bvseo-author">Asked by: Lewis18</div>
<div class="bvseo-answer" data-answerid="3275938">
Hello, Thank you for reaching out to us. Yes, the OASIS Shelter 13 x 13 ft. can be stored without removing the canvas from the structure. However, for best longevity and to avoid potential damage, we recommend ensuring the canvas is clean and dry before storing. Proper storage will help maintain the quality and durability of the shelter. If you have any other questions or need further assistance, please feel free to reach out. Have a great day ahead! Coleman Consumer Care.
<div class="bvseo-author">Answered by: Coleman Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-06-13</div>
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<div class="bvseo-question-answer" data-questionid="4334258">
<h2 class="bvseo-question">
4 months ago, Coleman did not have a replacement canopy as noted in the other questions. Is Coleman planning on producing a replacement canopy for this shelter and if so, when might that be?? Thank you
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<div class="bvseo-author">Asked by: question</div>
<div class="bvseo-answer" data-answerid="3180414">
Hello! Thank you for your question. Please be advised that the replacement canopy fabric is only available at Coleman USA. For further questions or inquiries, you may also visit our contact us web form. On the Coleman website, select &quot;contact us&quot; from the drop-down menu after clicking the question mark logo in the top right corner, which will direct you to our contact web form.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2024-07-07</div>
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<div class="bvseo-question-answer" data-questionid="4321441">
<h2 class="bvseo-question">
Hi, is this just a shade shelter? Is it water resistant or proof as well? Thank you.
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<div class="bvseo-author">Asked by: Aaron</div>
<div class="bvseo-answer" data-answerid="3174087">
Hello! Thank you for your question. Please be advised that our shelters are only rated as a sun shelter. They are not waterproof and do not provide any protection from rain. To use this as a rain shelter may result in damage to the UV protection and may cause the shelter to dry rot. For further questions or inquiries, you may also visit our contact us web form. On the Coleman website, select &quot;contact us&quot; from the drop-down menu after clicking the question mark logo in the top right corner, which will direct you to our contact web form.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2024-05-22</div>
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<div class="bvseo-question-answer" data-questionid="4265418">
<h2 class="bvseo-question">
Is a replacement canopy now available for this? Summer is almost here and I'm hoping to order one as soon as possible. If not, do you ever plan to make one available?
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<div class="bvseo-author">Asked by: AGzen</div>
<div class="bvseo-answer" data-answerid="3141586">
Hello! Thank you for your question. Please be advised that currently, this unit's replacement parts are not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared. For further questions or inquiries, you may also visit our contact us web form. On the Coleman website, select &quot;contact us&quot; from the drop-down menu after clicking the question mark logo in the top right corner, which will direct you to our contact web form.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2024-07-07</div>
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<div class="bvseo-question-answer" data-questionid="4212516">
<h2 class="bvseo-question">
Can you purchase a replacement canopy for this??
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<div class="bvseo-author">Asked by: Gwen</div>
<div class="bvseo-answer" data-answerid="3138826">
Hello! Thank you for your question. Please be advised that currently, this unit's replacement parts are not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared. For further questions or inquiries, you may also visit our contact us web form. On the Coleman website, select &quot;contact us&quot; from the drop-down menu after clicking the question mark logo in the top right corner, which will direct you to our contact web form.
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2024-05-22</div>
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