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<div class="bvseo-question-answer" data-questionid="4697366">
<h2 class="bvseo-question">
Je recherche des poteau de remplacement sur le dessus de la tante
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<div class="bvseo-author">Asked by: Blunt</div>
<div class="bvseo-answer" data-answerid="3502521">
Hello Blunt, Thank you for your inquiry on our 9-Person Hampton Cabin Tent. Here are the replacement pole part numbers for the Coleman 9‑Person Hampton Cabin Tent (Model 2000015481): Roof &amp; Center Poles Center Top Pole (roof ridge/center leg): 5010000543 Door Poles Hinged Door Pole (used on the hinged/arch door): 5010000545 Long Door Pole (straight horizontal pole for the door area): 5010000751 Short Door Pole: 5010000752 If you have more question, please reach out to us directly via the &quot;Contact Us&quot; form on our official website. We&rsquo;re available Mon.- Fri. 9am -5pm Eastern Time. Thank you! Coleman&reg; Consumer Care.
<div class="bvseo-author">Answered by: Coleman Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-07-09</div>
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<div class="bvseo-question-answer" data-questionid="4696381">
<h2 class="bvseo-question">
Hi, I am looking for a corner joint 130 degrees, where the roof pole join the wall pole .
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<div class="bvseo-author">Asked by: Alain17</div>
<div class="bvseo-answer" data-answerid="3502285">
Hello Alain, Thank you for your inquiry about your Hampton 9 person tent. While we don&rsquo;t currently have specific information about a 130-degree corner joint replacement, we&rsquo;d be happy to consult our internal resources and product experts to see if there&rsquo;s a suitable solution available. We kindly invite you to contact us directly through our official website&rsquo;s &ldquo;Contact Us&rdquo; form or via Live Chat. Our team is available Monday to Friday, 9 AM to 5 PM Eastern Time and will be glad to assist you further. Thank you! Coleman Consumer Care
<div class="bvseo-author">Answered by: Coleman Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-07-09</div>
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<div class="bvseo-question-answer" data-questionid="4682717">
<h2 class="bvseo-question">
The link you posted in an earlier message is only available for IS residents. Where can Canadians purchase replacement poles my one fiberglass pole started shattering and pieces got stuck in my hand. It&rsquo;s dangerous for the kids and will rip apart the tent
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<div class="bvseo-author">Asked by: TaraE</div>
<div class="bvseo-answer" data-answerid="3486592">
Hello. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. Some replacement parts can be ordered through eReplacementparts.com and OldColemanParts.com. Coleman does not guarantee the availability of replacement parts and questions about the availability of specific parts should be directed to our partners. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman&reg; Consumer Care
<div class="bvseo-author">Answered by: Coleman CA Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2025-06-13</div>
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<div class="bvseo-question-answer" data-questionid="4681497">
<h2 class="bvseo-question">
Hello I am looking for replacement poles for the roof center pole and both hinge and long for the door..what are the correct part numbers for these?
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<div class="bvseo-author">Asked by: Tifa</div>
<div class="bvseo-answer" data-answerid="3485428">
Hi, thank you for your inquiry. Here are the replacement pole part numbers for the Coleman 9‑Person Hampton Cabin Tent (Model 2000015481): Roof &amp; Center Poles Center Top Pole (roof ridge/center leg): 5010000543 Door Poles Hinged Door Pole (used on the hinged/arch door): 5010000545 Long Door Pole (straight horizontal pole for the door area): 5010000751 Short Door Pole: 5010000752 If you have any more questions, please contact us directly via our official Coleman website contact-us page https://www.colemancanada.ca/support/contact-us or via Live chat, and we will be happy to assist you. Thank you and have a good day! Coleman Consumer Care
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2025-06-11</div>
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<div class="bvseo-question-answer" data-questionid="4639113">
<h2 class="bvseo-question">
We have the 9 person tent and the center mechanism is not locking in the up position and the tent just falls down. How do we fix this issue?
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<div class="bvseo-author">Asked by: Jenn</div>
<div class="bvseo-answer" data-answerid="3467454">
Hello. Thank you for reaching out to us. We're sorry to hear you're having trouble with the center mechanism of your Coleman 9-Person Hampton Cabin Tent. Here are a few troubleshooting steps to help fix the issue: - Ensure Proper Setup &ndash; Double-check that all poles are fully extended and locked into place according to the instructions. Sometimes, an incomplete extension can prevent the center hub from locking. - Check for Obstructions &ndash; Inspect the center mechanism for any debris, fabric, or misaligned parts that might be preventing it from locking. - Apply Firm Pressure &ndash; Try gently but firmly pushing up on the center mechanism while ensuring the poles are properly secured. - Inspect for Damage &ndash; If the locking mechanism appears broken or defective, it may need a replacement part. If the steps do not help, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman&reg; Consumer Care
<div class="bvseo-author">Answered by: Krystal, at Coleman®</div>
<div class="bvseo-pubdate">Date published: 2025-05-15</div>
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<div class="bvseo-question-answer" data-questionid="4494173">
<h2 class="bvseo-question">
I see in the chat that you can&rsquo;t buy the fly separately, is this still the case?
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<div class="bvseo-author">Asked by: Andrew</div>
<div class="bvseo-answer" data-answerid="3275064">
Hi Andrew. Thank you for reaching out to us. We are sorry to inform you that the rainfly is not sold separately. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman&reg; Consumer Care
<div class="bvseo-author">Answered by: Coleman Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-09-02</div>
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<div class="bvseo-question-answer" data-questionid="4466821">
<h2 class="bvseo-question">
How many poles are there for the door? My friend's bought in 2022 has 2, but the one I bought in 2023 has only the longer pole. Am I missing the shorter pole?
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<div class="bvseo-author">Asked by: Brooklyn99</div>
<div class="bvseo-answer" data-answerid="3259210">
Hi! Thank you for your question! We are truly sorry to hear that you did not receive the shorter pole in your tent. Please contact us via https://www.coleman.com/support/contact-us or via LiveChat. We are available Monday to Friday. 9 a.m. to 5 p.m. Eastern Time. Thank you, Coleman Consumer Care
<div class="bvseo-author">Answered by: Coleman Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-04-23</div>
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<div class="bvseo-question-answer" data-questionid="4456219">
<h2 class="bvseo-question">
Hi there , looking for the replacement poles
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<div class="bvseo-author">Asked by: Nicole1962</div>
<div class="bvseo-answer" data-answerid="3252047">
Hello, Thank you for reaching out. For replacement poles, please check the following link: https://www.coleman.com/tents-canopies/accessories-parts/. If you require further assistance, please contact us via https://www.coleman.com/support/contact-us or via LiveChat. We are available Monday to Friday. 9 a.m. to 5 p.m. Eastern Time. Thank you, Coleman Consumer Care
<div class="bvseo-author">Answered by: Coleman Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-10-09</div>
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